Information We Collect
- Account information: When you create an account, we collect your name, email address, and optional phone number.
- Submission details: Card descriptions, declared values, photos, and shipping addresses you provide when submitting cards for grading.
- Payment information: Payment is processed securely through Shopify. We do not store your credit card or bank details directly.
- Usage data: We collect basic analytics about how you interact with our website to improve the service, including pages visited and device information.
How We Use Your Information
- Processing your submissions: To submit your cards to PSA and/or Beckett on your behalf, track progress, and return graded cards to you.
- Communication: To send you order updates, invoices, and respond to your enquiries. We may also send occasional service announcements.
- Improving our service: To understand how our platform is used and make improvements.
- Legal compliance: To comply with applicable Australian laws and regulations, including the Australian Privacy Act 1988.
How We Protect Your Information
- Secure infrastructure: Your data is stored on secure, encrypted servers via Firebase (Google Cloud) with industry-standard security measures.
- Access controls: Only authorised Slabbys team members can access your personal information, and only when necessary to provide our services.
- No selling of data: We will never sell, rent, or trade your personal information to third parties.
Third-Party Services
We use the following third-party services to operate Slabbys:
- Firebase (Google Cloud): Authentication, database, and file storage.
- Shopify: Secure payment processing.
- Resend: Transactional email delivery.
- Netlify: Website hosting.
Each of these providers has their own privacy policies governing how they handle data.
Your Rights
- Access & correction: You can view and update your personal information at any time through your dashboard profile.
- Deletion: You may request deletion of your account and personal data by contacting us. Note that we may retain records required for legal or accounting purposes.
- Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first, or with the Office of the Australian Information Commissioner (OAIC).
Cookies
Our website uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.
Questions about your privacy? Contact us at [email protected].
